Privacy policy.

Privacy Policy

Last updated: August 31, 2025

Terra & Twine (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from www.terra-twine.com (the “Site”), and how we comply with applicable policies set by Amazon, Etsy, and Shopify.

1. Information We Collect

When you visit the Site, make a purchase, or interact with us on marketplaces such as Amazon, Etsy, or through Shopify, we may collect the following information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment details.

  • Order Information: Purchase history, preferences, and product interests.

  • Device Information: IP address, web browser, time zone, and cookies installed on your device.

  • Marketing Preferences: Information you provide when you opt-in to newsletters or promotions.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship orders

  • Communicate with you about your order or account

  • Provide customer support

  • Send marketing communications (if you opted in)

  • Improve our website and services

  • Comply with legal and marketplace requirements

3. Sharing Your Information

We share your information with trusted third parties to help fulfill our services. These include:

  • E-commerce platforms: Shopify, Etsy, and Amazon, for transaction processing and customer engagement

  • Shipping providers: USPS, UPS, or similar carriers

  • Payment processors: Shopify Payments, Etsy Payments, Amazon Pay, PayPal

  • Marketing tools: Email newsletter services (such as Mailchimp or Shopify Email)

We do not sell your personal information to third parties.

4. Data Retention

We retain your order and account information for as long as necessary to fulfill your order, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Request deletion of your information

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at: terraandtwinedesign@gmail.com

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Understand site usage

  • Enable secure checkout

  • Improve performance

You can control cookie settings through your browser.

7. Third-Party Policies

Please note that if you purchase through Amazon, Shopify, or Etsy, your information may also be governed by their respective privacy policies:

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us at:

Terra & Twine

Email: terraandtwinedesign@gmail.com

Website: www.terra-twine.com